Order Information
Select your colour choices next to the item you wish to purchase. Fill in your measurements in the boxes provided. If you are unsure of how to measure please check our
Once your order has been received you will recieve a confirmation email. You will also receive email updates to keep you informed of what stage in the production process your garment is at and when it has been shipped.
Payments must be made via Paypal. If you do not have a Paypal account, you can still pay via the Paypal website using a debit or credit card.
Returns, Refunds & Exchanges
All items are made to measure as standard, therefore you must inform us within 48 hours of placing your order if you wish to cancel your order. After this time, you will not be able to cancel your order as the production process would have begun.
Made to measure items are non-returnable as they have been made to fit your individual measurements. DIRTY/PRETTY will not be held responsible for faults due to incorrect or inaccurate measurements given at time of purchase so please be sure to provide correct measurements (message us if you are unsure!) If an item requires adjustments due to incorrect measurements given at time of purchase, buyer will cover return and re-delivery costs.
If you have any concerns regarding your item please do get in touch by emailing orders@dirtyprettylatex.com and we will endeavor to reach a resolution.
Delivery Information
As all items are made to order, please allow 2-4 weeks for your item to be made. Accessories will take 1-3 weeks. Please be aware that these time frames may be extended during busy periods.
All items are sent Royal Mail First Class Signed for as standard for UK delivery. This is a tracked service so you will receive a tracking number in your dispatch notification email. You can also choose to have your items sent Royal Mail Insured Next Day Delivery (recommended for items over £50). Both methods will require a signature.
We ship worldwide using International Tracked Service.
Great care is taken to make sure your item reaches you in perfect condition. Each item will be dusted with talc on the inside and pre-shined on the outside, then placed into a polythene bag. This will then be sealed in a padded jiffy bag.